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Ftplus Pty Ltd (ACN 623 556 730)
PMA:20172153:602761
Table of Contents
- General
- Personal Information
- Collection of your personal information
- Overseas Recipients
- Access to your personal information
- Complaints
- Sensitive information
- How we may change this statement
- More information
- General
1.1. This privacy policy outlines the personal information handling practices of Ftplus Pty Ltd (ACN
623 556 730) (“our”, “us” or “we”) (“businesses”).
1.2. We respect the privacy of your personal information. The Privacy Act 1988 (Cth) (Privacy Act), Australian Privacy Principles and registered privacy codes govern the way in which we must manage your personal information. This policy sets out how we collect, use, disclose and otherwise manage your personal information. - Personal Information
2.1. If we deal with you as a current or prospective customer or client, we may collect personal information from you in order to provide any of our services and products to you. We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the services or products we provide or functions we carry out.
2.2. Personal information means information from whicl yotr kdet4y can ce reqsOnmbiy a{certainud.br>thd tyPes ov personal infmrmat)oo 7e lay cn|lct grom$yc islQfe (but iq not imited tO):
(a) Nkme;br:(b)Date of birth;
r.3. PersmNa$ ilborati~nmay lso`inclu`e!cred(nformatiod, as |hat terM is$eafilad inthe Qrivagy At(1998 )th).Our Credit RdPor}l Tol(Cy`contins$iofosoapion acoutdow you ay`segkSansitive fRmaThn4/stbmng>}br>UE wil ONlq cmLlect sensitid infozmition from you Wth youp!consen4.SensativEinformatmon s pezsonal"ijdoroation tat inclu$gc information re(atinc0to 9our racicl or ethni# rgin, cbi-aNa| hisuopy, smxtAl ovientapIon, mgMrer1ii`$of an"trcde(or pronesiojal asqociationw*br>/lk>,|i ollekuion mn yOur per3ona| information 6/1 You -ay qrOvile!us wi|h pmqoNel$informatio~ thaT(we ned to upe to r6i$e you0with our services.0Th man Way 7e collect p%zSknam hnfmrma|inn$Mbout ou is when y/e ive iX to us, fgr eXampie wjej"yo}!coMplet% a borm, ap0|icat)_n or survey!or zofta+d u{ t'!ark"or infrmadion.
4.2 Sa ckllact,0iolD, usEald discoose0yourper{onl m.forma)of ohicl ms`nucewSary to ce2y out kur buci~esfun`tikns or a#ti2iuies."T(esG funtionw!a~d acTiwityes include:(a9 pzoviding 6a{ioUs prnduCtw a.f survicec rula\iNg uo our buynesrms!To you 2 someone,br>emse0yOu knov, k.c(udie avioq$ limmtatioN$#rYxdocuqrmocy mxchaNgE ser6ices. IndyvidqalLy ant!ckllectively referbe`to as “produts␝ o2 se2ficesℙ.
(c)#cHeckig`WhgThe20Yo5 rg eligiblm"o thu prEducds a*d services;hd)`ssisv$if0(e"management of0thd produc4s aod sgrvaces;
(e nacilip`i.g0Our ilternal(bucindrs gperation{. includng thg ulfiement of cny legal retu)rm}ents;
8b) pirdqarty0serIce`prn6ders, who asist u3 in$oper`tilu mur bushnds (includino aredi|`re0gr|inf bmdies and 4ech ology se26ice xroviders), a|$ the Serficeprofides mCy not(gmphy(op Be"rEauizf to`aomplY with our privac{ pOniy;
(c) our related(entityes0ad otiez or'anisAtions wmtx who we h1Fe effal`!tkkNs so thau`thos grfanisations may provide you with information about services and various promotions;
(d) organisations involved in maintaining, reviewing, upgrading and developing our computer and business systems;
(e) our financial advisers, legal advisers or auditors;
(f) organisations involved in a corporate re-organisation or involved in a transfer of all or part of the assets or business of our organisation;
(g) organisations involved in the payments systems including financial institutions, merchants and payment organisations;
(h) organisations required to assist us discharge our legal requirements (e.g. the provision of a tax file number under the Income Tax Assessment Act, the ‘know your client’ requirements under the Anti-Money Laundering and Counter-Terrorism Act) (“AML/CTF”);
(i) as required or authorised by law and/or where you have given your consent.
4.4. We store your personal information in different ways, including in paper and in electronic
form. The security of your personal information is important to us. We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
4.5. We will not sell or otherwise disclose your personal information to other companies or organisations without your prior consent.
4.6. Where it is lawful and practical to do so, you may wish to deal with us without providing any personal information, such as by providing a pseudonym or dealing with us anonymously, when you make general enquiries. However, in order to provide some of our services to you, we may need to identify you (in particular, to comply with AML/CTF requirements).
4.7. If you access a social media page operated by us, the information we collect about you may also include your user ID and/or user name associated with that social media service, any information or content you have permitted the third party social media service to share with us, such as your profile picture, email address, followers or friends lists, and any information you have disclosed in connection with that social media service.
4.8. We will collect information from you electronically, for instance through internet browsing, mobile or tablet applications. Each time you visit our website, we collect information about your use of the website. We may use technology called ‘cookies’ when you visit our site. Cookies can record information about your visit to our site. The cookies we send to your computer cannot read your hard drive, obtain any information from your browser or command your computer to perform any
action. They are designed so that they cannot be sent to another site, or be retrieved by any
non-Ftplus site.
4.9. We may invite you to send your details to us via private messaging, for example, to answer a question about your account. You may also be invited to share your personal information through secure channels to participate in other activities, such as competitions. - Overseas Recipients
5.1. We may disclose your personal information to overseas recipients.
5.2. We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia.
5.3. Prior to disclosing your personal information to an overseas recipient, we will take all reasonable steps to ensure that:
(a) The overseas recipient does not breach the Australian Privacy Principles; or
(b) The overseas recipient is subject to a law, or binding scheme, that has the effect of protecting the information in a way that, overall, is at least substantially similar to the way the Australian Privacy Principles protect the information; or
(c) You have consented to us making the disclosure. Acceptance of any of our services via an application in writing, orally or electronic means will be deemed as giving consent to the disclosures detailed herein. - Access to your personal information
6.1. You can request, at any time, for us to inform you of the personal information we hold about you.
We usually respond to you within seven days of receiving your request.
6.2. We may refuse to give you access to the personal information we hold about you if we reasonably believe that giving access would pose a serious threat to the life, health or safety of an individual, would have an unreasonable impact on the privacy of other individuals, or if we
consider the request to be frivolous or vexatious.
6.3. If any of the information we hold about you is inaccurate, out of date, incomplete or irrelevant, please contact us.
6.4. If you wish to access or correct any of the personal information we hold about you, please email7.1. Should you wish to make a complaint about the management of your personal information, please email us at We will make a record of your complaint and take steps to correct any deviation from Australian Privacy
Principals.
7.2. We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
7.3. If you are dissatisfied with the response of our complaints officer you may make a complaint to:
(a) the Privacy Commissioner which can be contacted on either www.oaic.gov.au or 1300 363 992. - How we may change this statement
We may amend or update this Policy at any time. Any changes to our Privacy Policy will be publicised on our website. This privacy policy came into existence on 10th January, 2018. - More information
9.1. For more information about any issue raised in this Privacy Policy or any other concerns, please contact us:
Email:
Post: Privacy Officer
c/o Ftplus Pty Ltd
4/55 McDougall Street, Milton QLD 4064
9.2. For more information about privacy in general, you can visit the Australian Information
Commissioner’s website at www.oaic.gov.au.
